Thank you for shopping at Desire Exclusive. We value your satisfaction and strive to provide you with the best online shopping experience possible. If, for any reason, you are not completely satisfied with your purchase, we are here to help.

Non-Returnable Items
For hygiene, safety, and quality-control reasons, the following items are non-returnable and
non-refundable once opened, used, or delivered, unless damaged or incorrect upon arrival:

1. Intimate Wear & Personal Apparel
• Lingerie, bras, panties, thongs, bodysuits
• Mastectomy bras and adaptive intimate wear
• Stockings, harnesses, latex or PU wear
• Any apparel worn close to intimate areas

2. Adult & Intimacy Products
• Sex toys, vibrators, massagers, BDSM accessories
• Lubricants, oils, gels, creams, balms
• Condoms or barrier products
• Any sealed item once opened

3. Personal Care & Body Products
• Intimate cleansers and washes
• Massage oils and body oils
• Skincare and cosmetic products
• Fragrances and pheromone products

4. Health, Recovery & Support Items
• Prosthetics (including breast forms)
• Compression garments and recovery wear
• Medical wigs and head coverings once worn

5. Sale & Promotional Items
• Discounted or clearance products
• Free gifts or bundled promotional items

Exchanges

If you would like to exchange your item for a different size, color, or style, please contact our customer support team within 2 days of receiving your order. We will provide you with further instructions on how to proceed with the exchange.

Non-Returnable Items

Certain items are non-returnable and non-refundable. These include:

• Gift cards
• Personalized or custom-made items
• Perishable goods
• Damaged or Defective Items

In the unfortunate event that your item arrives damaged or defective, please contact us immediately. We will arrange for a replacement or issue a refund, depending on your preference and product availability.

Return Shipping

You will be responsible for paying the shipping costs for returning your item unless the return is due to our error (e.g., wrong item shipped, defective product). In such cases, we will provide you with a prepaid shipping label.

Processing Time

Refunds and exchanges will be processed within 5 business days after we receive your returned item. Please note that it may take additional time for the refund to appear in your account, depending on your payment provider.

Contact Us

If you have any questions or concerns regarding our refund policy, please contact our customer support team. We are here to assist you and ensure your shopping experience with us is enjoyable and hassle-free. Email us : info@desireexclusive.com